Returns Policy

RETURN POLICY

www.veevon.gr by supporting E-Commerce gives you the possibility, through the completeness of the descriptions posted on its pages, to enjoy the privilege of direct contact with the products available from your computer screen quickly and easily.
Wanting to highlight the benefits of using the internet in our daily purchases, below we list the terms and conditions for returning defective or non-defective products.

Product returns due to delivery error

In all cases in which other than the sold items are delivered, by type or quantity, or lacks a quality that has been previously agreed in writing with the company, the customer returns the products to check and establish the error. In this case, the costs of returning the products to the company as well as the costs of re-promotion to the customer are borne by the company as long as the method of return proposed by the company is followed.

Returns of defective products

In the event that the item is found to have a manufacturing defect, as long as this is confirmed by the authorized repairer who provides the guarantee of good operation or in the event that the company itself directly provides the guarantee of good operation, the following shall apply:

The guarantee is provided for a limited period of time which is indicated in the detailed product characteristics. After the end of this period or repair, the replacement of the products is possible for an additional fee after a new agreement with the customer.
The return of the product to be replaced should be made together with all the documents that accompanied the product (e.g. DAT, Retail Receipt, etc.) and its complete packaging. If it is a defect found later after delivery and the packaging is not there, or also if the product packaging was received by the distributors when the item was delivered, product packaging is not required.
The return of the products will be carried out either by personnel and means of transport of the company or through a courier, a transport company or at one of the stores maintained by the company with the trademark "VEEVON" nationwide. In the case of returns via courier or transport company, the customer bears the shipping costs to the company and the company bears the shipping costs of the replaced or repaired product.
After the return of the products, the defect reported by the customer is checked and then he is contacted to inform him about the results of the check and if the defect is found, the product is repaired or replaced, otherwise the transaction is cancelled. In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the customer's initial payment to the company was made. In particular, in the case of a charge via credit card, the company will be obliged to inform the issuing bank about the cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has drawn up with the customer without the company being responsible any more . Following this information, the company bears no responsibility for the time and method of execution of the offsetting. In the case of cash payment, if the customer had chosen the "pick up from the store" option, it will be done by returning his money to him. In case of payment by bank transfer, a reverse bank transfer will be made from the company's accounts to the customer.
In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of this claim against the customer.

Return of non-defective products – Customer right of withdrawal without reason

The customer has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and indeed when there are many products in the same order from the delivery of the latter while when there is an obligation to deliver products at regular intervals from the delivery of the first. Withdrawal is subject to the following conditions:

This withdrawal is without justification and without any charge and if the item has already been delivered, the customer must return the product exactly in the condition in which it was received, with all the forms that accompany it and its packaging in perfect condition. The return of the item is accepted only if the buyer has first paid any amount incurred by the company for sending the item to him and the shipping costs for the return of the item.
The declaration of withdrawal is made in writing or electronically and the company is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it reaches it.
Following the declaration of withdrawal, the company is obliged to return the price received within 14 days of receipt of the products at most.
Delivery shipping costs are not refunded if the customer has chosen a delivery method other than the cheapest standard delivery method offered by the company.
The refund to the customer will be made by the same means by which the initial collection was made.
The customer is liable to compensate the company if he made a use other than that necessary to establish the nature, characteristics and functioning of the goods in the period up to the declaration of withdrawal. In case of opening of the packaging of any product, this product is automatically considered used and its return value is reduced by 30% from the original purchase price.
For a return to be accepted, the product must be in perfect, undamaged and fully functional condition. The company reserves the right to conduct a detailed inspection of the product upon receipt in order to confirm its condition.
If damage, signs of use or any alteration that is not consistent with its original form is found, the return cannot be approved.. The business is entitled to agree with the customer on its compensation, even by mutual offsetting.
In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of this claim against the customer.

LIABILITY FOR LOSS

In case of loss of the product before it is delivered to you, the company is responsible and you are entitled to cancel the purchase and refund. If you have received the product, you are responsible.